RETURNS POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, click here https://unitycoveswim.loopreturns.com/#/

 There are five simple steps to our hassle free returns

1. Visit our returns portal, add in your Order Number and Zip Code, Email or Phone number
2. Choose the item you want to return from the provided options of the form
3. Choose the reason why you are returning the item
4. Click submit and Sendle will come to pick up the parcel from your premise
5. Once your order is submitted, we'll process your request

 

CONDITIONS FOR RETURNS

In order for your item(s) to be accepted upon return it must meet the following criteria:

• clothing must be unworn, unwashed and in the original packaging with tags attached.
  
• clothing must be free of pet hair.
  
• clothing must be free of perfume, body odour, deodorant or washing powder.
• clothing must be free of make-up, tan marks, glitter, pet hair etc.,
• boxed items must be unopened and the seal unbroken.  

Please ensure your return is packaged adequately to ensure it is not damaged during return delivery to our facility. 

 

FAULTY ITEM POLICY

At Unity Cove, we are committed to ensuring the satisfaction and well-being of our customers. If you believe that an item you have purchased from us is faulty, you can start the returns process here https://unitycoveswim.loopreturns.com/#/

If the product is unavailable, we will offer you store credit as an alternative. Please be advised that items outside of the 14-day period will not be considered under our Faulty Item Policy and therefore are not eligible for exchange/store credit. We appreciate your understanding and adherence to this policy to ensure a smooth and fair process for all our customers.

 

EXCHANGES

If the item is not the right size or does not suit you, you have the option to exchange it for a different size or item. We will send the exchange items to you as soon as your return is processed.

Please note that we cannot hold products for exchange. We advise you to send your return promptly to ensure that you receive your exchange items without any delay.

In the event that the exchange item is out of stock, we will provide you with store credit.

Please note that discount codes cannot be applied to product exchanges.

 

RETURN FOR STORE CREDIT

Your Store Credit will become active once we have received your product back at our facility.

Store Credit is issued to you in the form of a Gift Card and is emailed electronically to the original email address from the order. Please check your spam/junk mail if you haven’t received this yet.

Gift Cards are valid for 1 year from the issue date and are non-refundable.

Discount Codes previously applied are excluded from the Return Store Credit value.